Refund & Cancellation Policy
We would rather refund you than argue with you. This page sets out exactly when you get your money back, how to ask, and how long it takes.
The short version: cancel any time and keep access to the end of the period you paid for. If the Service could not do what you paid for, email us and we refund you. EU and UK customers additionally have a 14-day right of withdrawal.
1.Cancelling your subscription
You can cancel at any time, with no cancellation fee and no notice period. When you cancel:
- Your access continues until the end of the billing period you have already paid for.
- No further payments are taken.
- Cancelling by itself does not trigger a refund of the current period — see the sections below for when a refund does apply.
To cancel, use the subscription-management link in your Polar receipt email, or email support@sunocoverbot.com and we will do it for you.
2.14-day right of withdrawal (EU / UK)
If you are a consumer resident in the European Union or the United Kingdom, you may withdraw from your purchase within 14 days of the transaction and receive a full refund, without giving a reason.
Where you asked us to begin supplying the Service immediately during that period, we may deduct an amount proportionate to what you used before withdrawing. In practice, for a subscription of this size, we normally refund in full.
3.When we refund outside the withdrawal period
We issue a refund, on request, in each of these situations:
- The Service did not work for you. Processing failed repeatedly and we could not resolve it.
- You were charged after cancelling. Refunded in full, always.
- Duplicate or accidental charge. Refunded in full.
- You bought the wrong plan. Tell us within 14 days and we will refund the difference or the whole amount.
- We discontinue the Service. Any unused prepaid period is refunded pro rata, without you having to ask.
4.When we may decline
We may decline a refund where:
- The subscription period has been substantially used and the Service worked as described.
- The account was terminated for breach of our Terms of Service — in particular submitting material you did not hold the rights to.
- The request concerns a billing period that ended more than 60 days ago.
- The request follows repeated refunds on the same account, which we treat as abuse.
A third-party platform changing its own behaviour is not a reason for us to decline. If the Service stops delivering what you paid for, you get your money back.
5.How to request a refund
- Email support@sunocoverbot.com from the address on your receipt, or message the bot in Telegram.
- Include the order or receipt ID from your Polar confirmation email.
- Tell us briefly what went wrong. A sentence is enough — we do not require a justification for a withdrawal-period request.
We acknowledge within two business days and decide within five business days.
6.How the money reaches you
Approved refunds are issued by Polar Software Inc., our merchant of record, back to the original payment method. Bank processing usually takes 5–10 business days after approval, depending on your bank or card issuer. We cannot refund to a different payment method than the one used for the purchase.
7.Chargebacks
If something has gone wrong, please contact us first — it is almost always faster than a chargeback, and we will not argue with a legitimate request. Raising a chargeback without contacting us may result in the account being suspended while the dispute is investigated.
8.Statutory rights
Nothing in this policy limits any right you have under mandatory consumer protection law in your country of residence. Where local law grants you more than this policy does, local law applies.
9.Contact
Refunds, billing, and cancellations: support@sunocoverbot.com.